HanziBee

Help and support

In the app

Open HanziBee and go to You → Help and feedback. Your message reaches us with the app version, so we can help faster. Add an email address if you want a reply.

Send us a message

No app at hand, or can't sign in? Write to us here. A person reads every message, and we reply by email if you add an address.

Up to 4,000 characters.

Leave it empty if you do not need an answer.

Common questions

I forgot my password
In the app: Sign in → Forgot your password? We email you a link that works for 30 minutes.
My progress isn't on my new phone
Sign in with the same account on both phones. Without an account, your progress stays on the phone where you studied.
How do I delete my account?
In the app: You → Delete account. See Delete your account for what is deleted and when.