# HanziBee help and support

## In the app

Open HanziBee and go to **You → Help and feedback**. Your message reaches us with the app version, so we can help faster. Add an email address if you want a reply.

## Send us a message

No app at hand, or can't sign in? Use the form at https://hanzibee.com/support. A person reads every message, and we reply by email if you add an address.

## Common questions

### I forgot my password

In the app: **Sign in → Forgot your password?** We email you a link that works for 30 minutes.

### My progress isn't on my new phone

Sign in with the same account on both phones. Without an account, your progress stays on the phone where you studied.

### How do I delete my account?

In the app: **You → Delete account**. See [Delete your account](https://hanzibee.com/account-deletion) for what is deleted and when.